Tech Support Plans for Badge Printers, ID Card Software & Systems

Protect your investment and consider a Technical Support Plan for your card issuance system¹. ADVANTIDGE offers a variety of plans in addition to supporting the manufacturer’s warranty for the professional products we support. Highlights of the benefits are shown below to insure you get the maximum value out of your identity management solution.

Gold Support Plan²

  • Service requests receive the highest level of priority and will be responded same day; within two hours following the request.
  • One hour of remote training to be used at the client’s discretion during the course of the plan. Excellent for either start-up training or for new user support. (Valued at $195)
  • Free shipping on all repairs with shipping label provided via email for applicable requests.³
  • One (1) free basic maintenance/repair during the course of the plan on any current model printer. * (Valued at $295)
  • Receive telephone and e-mail support, with free remote assistance, when applicable.
  • Receive full support for all service requests with ADVANTIDGE acting as liaison for all requests that require manufacturer assistance.
  • Extra discounts, additional flexibility for returns, priority status on any printer repairs and eligibility for rental services during the course of the plan.

Cost: $600 per Gold Support Plan

Silver Support Plan²

  • Service requests receive a high level of priority and will be responded to same business day.
  • One hour of remote training to be used at the client’s discretion during the course of the plan. Excellent for either start-up training or for new user support. (Valued at $195)
  • Receive telephone and e-mail support, with free remote assistance, where applicable.
  • Extra discounts, added flexibility for returns and upgraded status on printer repairs during the course of the plan.

Cost: $400 per Silver Support Plan

Standard Support

At ADVANTIDGE we care about the success of your ID card printing operation, so providing excellent customer service and support is important to us! We provide support by telephone and email for hardware and software purchased through us, with the goal of responding to all requests within 24-48 hours. Even if you do not purchase a paid support plan, we guarantee support to your organization through the manufacturer warranty.

To experience the top level of service today, request a Gold Support Plan by contacting us at 800-965-5932.

¹ Technical Support Plans are only available for eligible products. Certain products may not be covered by the basic plans above including Industrial Series, Discontinued or End-of-life products.
² Technical Support Plan prices are subject to change without notice.
³ Shipping container cost not included in plan.
* Free maintenance coverage extends to basic repair costs only. Normal repair terms and conditions apply on all parts not normally covered under the one-time repair terms.