Solutions
Support
Since 2001, we have provided expert technical services to the organizations we serve. As an Authorized Service Provider and certified repair center, we deliver unmatched experiential knowledge of the products we offer and best practices to keep them operating efficiently for you. Our support solutions give customers options for annual support plans, warranty and non warranty service, and in some cases, onsite support.
Working with ADVANTIDGE means two decades of industry expertise at your service as part of the pre sales process, project management and continued support of your identity management systems. Use our Live Chat feature to get the support process going and experience a new level of service!
Custom Support Plans
Access priority support from our expert technicians to get the support you need, when you need it. Our Gold Support Plans include the top services requested by clients and are packed with value for every organization. We include advanced troubleshooting sessions that go way beyond factory support, plus training for your team along white glove repair service that comes with prepaid shipping labels. For applications that can't afford to be down we recommend an annual support plan so that everyone on your team has access to our expertise to keep you up and running.
One Time Tickets
Our factory trained techs are certified by the leading manufacturers and offer the quickest issue resolution in the industry. We resolve many technical issues for customers through remote troubleshooting which empowers your staff to handle future challenges. More importantly this approach is significantly faster and cheaper than shipping in your equipment for service. Regardless of where you purchased your solution, we have a path for support on every product we sell with 20+ years of expertise on finding a better way!
Certified Repair Center
As an Authorized Service Provider we handle repairs under the manufacturer’s warranty and beyond regardless of whether the original product was purchased through us. Current equipment usually has quickest resolution but in many cases we can support discontinued model printers as long as parts are still available. From Fortune 500 corporations, non profits and government entities at all levels, clients rely on us to keep their identity management systems running. Join our long list of satisfied clients and become a fan of our service team.
Click here to learn more about our Service Level Agreement and learn about our Customer Support Options.
ARTICLES
5 Signs It’s Time to Upgrade Your Legacy ID System
Determining when to upgrade a legacy ID system can be a challenge while meeting the demands of modern business and maintaining compliance requirements. How can you determine when to prioritize an upgrade before your system becomes inoperable? At ADVANTIDGE, we give our clients peace of mind by taking a consultative approach to understanding your needs and making recommendation so you have confidence you've made the right choice. Our Gold Support Plans ensure your team experiences a premium level of service from system implementation to training and day to day use.
CASE STUDY
Contractor Delivers Custom Support to VA With HID FARGO Printer Contract
With over 200 locations and 500+ active HDP5000 card printers, ADVANTIDGE won an annual service contract with the VA providing Tier 1 and Tier 2 support. Along with our SDVOSB contractor our team repeatedly won over this massive federal government entity for 8 years by exceeding expectations for management. Our custom solution lowered turnaround time and improved user experience compared to the HID factory by handling warranty and non warranty repairs plus troubleshooting and logistics support.