Dear Valued Partner,

As we enter a new decade, our team sets intentions for improving the customer experience in the year to come. While we seek out new ways to grow and innovate, we also continue building upon the numerous changes implemented in 2019.

The foundation for our motivation for excellence can be summed up in our motto: finding a better way. We intend to carry this principle into 2020 with deliberation and enthusiasm.

For me, finding a better way is inspired by curiosity. We ask questions with the hope of greater understanding and the possibility of finding enduring excellence—meeting the needs of our clients today while planning for tomorrow.

Finding a better way also means letting go of the past and empowering others to work together for the best outcomes. We see this happening daily with customers through our consultative approach, while upholding our commitment to seeing them succeed with the solutions we offer.

We look forward to supporting all of our relationships with excellence, thoughtfulness, presence and collaboration, and being part of your collective success in 2020.

Sincerley,

 

LAWRENCE GRAFSTEIN

BUSINESS LEADER